This web site is wholly operated by Casa Noosa and your use of this website is governed by our Terms & Conditions. Please take a moment to view our policies.
Acceptance of terms
Accessing and purchasing from the Casa Noosa website indicates that you have read and acknowledged our Terms & Conditions, Delivery and Returns & Refund policies. If you do not agree with these policies, please do not use our site.
All content viewable on our web site is subject to the copyright of Casa Noosa. This includes, but is not limited to, text, logos, graphics and photographs. The entire content is protected under Australian copyright laws.
You are free to view, print or download portions of material from our web site, provided it is used for informational and non-commercial purposes only. The copyright of any downloaded material remains with Casa Noosa and can not be transferred. We also reserve all intellectual property rights for any downloaded material.
Creating derivatory works from the Casa Noosa web site is strictly prohibited without express permission from us.
Feedback and comments
Whilst we welcome your feedback and comments on the Casa Noosa web site and other products and services, any ideas or suggestions communicated to us from you shall become and remain our exclusive property. Casa Noosa reserves the express right to use, reproduce, modify, publish and distribute any material submitted without restriction or compensation to you in any way. We encourage you to carefully consider any material you send to us which is not intended for our exclusive use.
Viewing this web site
We have taken all acceptable steps necessary to ensure that you are able to view this web site as intended. This includes screen resolutions, cross-browser compatibility and correct colour rendition. Please note that colours will vary depending on your monitor, we can not guarantee that the colours you view will be accurate.
Whilst we bring to you a wide selection of online products stocked by Casa Noosa, they may not all be available at certain retail stores. We encourage you to contact your nearest retail store to check product availability before visiting. We make every attempt to ensure that all online prices are correct and match our retail store prices, unless otherwise stated. We will not be held liable for any inaccuracy of prices, product titles or descriptions.
Our web site comes “as is” with no warranty of any kind, either implied or expressed, and its use is at your own risk. We take no responsibility for and not limited to, accuracy, completeness or product availability, or that the access to this web site will remain secure and uninterrupted.
We are not liable for any direct, indirect, incidental or consequential damage caused from the use or misuse of material on our web site. We give no warranty to the content of third party web sites and have no liability to you in respect of losses or damage incurred when purchasing services or products from them, or as a result of broken links to third party and external web sites.
Casa Noosa accepts no responsibility or liability from your use of this web site and you will defend, indemnify and hold Casa Noosa harmless from and against any claims, damages, costs and expenses as a result.
Updates to terms & conditions
Casa Noosa retains the right to update and make changes to these Terms & Conditions at any time without prior notice. This may be necessary when introducing new services and products. Any updates placed here will take immediate effect, replacing any previous statements.
In this policy “we/us” means Casa Noosa.
Protecting your privacy is important to us. We respect your privacy and comply with Australian National Privacy Principles and all laws relating to the collection, use and dissemination of personal information.
This policy explains how Casa Noosa collects personal information and how we use that information. It also covers your privacy rights, our obligations and our policy in relation to personal information we hold on record.
We collect information about you when you:
• subscribe to our subscription service;
• provide us with your email address;
• access and communicate with us through our web site;
• purchase online through this web site.
We only collect information about you from you. We do not collect personally identifying information about you from general use of our web site. We may however collect anonymous statistical information to help us provide you with an enhanced service in the future.
Some of our services on our web site require more information from you. This will happen when you register for our subscription service, when you do you will be required to provide your name and email address. If you choose to opt-in for deliveries of catalogues, then we will also require your postal address. If you make a purchase online from our web site, then we will also need payment details such as a credit card number.
We only collect information about you to help us provide you with the best in customer service. For those services which require subscription, we will store your details supplied for future communications. Your information is only used internally by Casa Noosa for the delivery of requested services and is never sold or shared with third parties.
Information provided through communication channels, such as the Online Contact Form, is sent to us directly via email and is not stored elsewhere. Your personal details will be handled confidentially and only exist in our possession while we are processing your requests.
What are your rights?
You are not obliged to give us any of the personal information about you which may be requested in our communications or correspondence with you. However, without that information we may not be able to process you request for our services.
Access to your information
You can request access at any time to personal information we hold about you. Such a request will be processed within a reasonable time, usually within 21 days. There is no charge for requesting access to your information. The law provides that we are not required to provide you with some types of information if you request them. This would be very unusual but if for any reason we refuse to provide the information requested, we will tell you why and what you can do if you are unhappy with our decision.
Updating your information
We do our best to ensure that all information we hold about you is correct, accurate, complete and up to date. It is therefore important that you promptly notify us if there are any changes to your personal information.
A cookie is a small data file that is stored by your browser on your computer hard drive. Our cookies may contain an ID number which will uniquely identify your current session with our web site and used to enhance your browsing experience. They do not contain any personally identifying information and can not be read by any other web sites or servers. They can not be used to run programs or deliver viruses. If you have cookies turned off, this will affect your ability to view some pages as intended.
External web sites
Updates to privacy policies
Casa Noosa retain the right to update and make changes to these policies at any time without prior notice. This may be necessary when introducing new services and products and are designed to further protect your privacy requirements. Any updates placed here will take immediate effect, replacing any previous statements.